Shipping policy

Shipping Policy

Last updated: 01/08/2026

At Kadris, we are committed to reliable and transparent shipping for every order. This policy explains our lead times, delivery methods and all conditions related to the shipment of your products.

1. Order processing times

Our standard catalogue models are made after the order from the designs and options offered in our catalogue. They remain standard products even when production begins after the order is placed.

Once your order is confirmed, you will receive a summary email. When it ships, you will receive a shipping confirmation email with your tracking number.

Lead times may be slightly longer during periods of high demand.

2. Estimated delivery times

The estimated total time, including production and delivery, is 8 to 15 business days in France and Europe, and up to 25 business days outside Europe.

Orders are prepared and shipped from our workshop in France. Delivery is free to every country we serve: no additional shipping charge is added at checkout, and the displayed price automatically adapts to the destination country.

3. Order tracking

  • Every order ships with a unique tracking number.
  • You can follow your parcel via the link provided in the shipping email.
  • If no information appears immediately, note that tracking can take 24 to 72 hours to update after dispatch.

4. Shipping costs

Delivery is free to every country served by Kadris. No additional shipping charge is added at checkout. Any customs duties and import taxes outside the European Union remain separate and are explained in section 8.

5. Delivery address

  • It is the customer's responsibility to provide a complete and accurate delivery address when ordering.
  • We cannot be held responsible for delays or non-delivery due to an incorrect or incomplete address.
  • If you notice an address error, please contact customer service as soon as possible. If the order has not yet shipped, we can update the address.

6. Delayed or lost parcels

  • If your parcel appears stuck or the estimated time has passed, contact our customer service.
  • We will open an investigation with the carrier.
  • If the carrier confirms the loss, we will offer a free reshipment or a full refund.
  • The Seller remains responsible for proper delivery of the order until it is received by the Customer.

7. Parcels damaged in transit

  • We take particular care in packaging our products.
  • However, if you receive a damaged parcel, please photograph the parcel and the product and contact us immediately.
  • After verification, we will replace or refund the item, at your choice.
  • The Seller remains responsible for proper delivery of the order until it is received by the Customer.

8. International shipping and customs duties

Our products can be shipped to most countries. For any delivery outside the European Union, customs duties, import taxes and carrier handling fees may apply: they are entirely the responsibility of the recipient. These charges are collected by local authorities or the carrier upon delivery; they are neither set nor collected by Kadris.

For guidance (regulations in force in 2026, subject to change):

  • United States: since the removal of the “de minimis” exemption (August 2025), all imports are subject to customs duties — around 15% for products made in the European Union — plus possible carrier handling fees.
  • United Kingdom: 20% import VAT on orders above £135, plus possible carrier fees.
  • Switzerland: 8.1% VAT and customs clearance fees, even for low order values.
  • Canada, Australia and other destinations: duties and taxes according to local regulations.

If a parcel is refused at delivery because of these charges, the return and customs costs incurred may be deducted from the refund.

We recommend checking your country's import rules before ordering. Any questions? Write to us at contact@kadris-art.com and we will help you estimate these charges before you buy.

9. Multiple orders and split shipments

If you order several items, they may be shipped separately for logistical reasons. In that case, you will receive several tracking numbers and no additional shipping charge will apply.

10. Shipping support

For any question about the shipment of your order, contact our customer service:

📩 contact@kadris-art.com

We usually reply within 24 to 48 business hours.