Return & Refund Policy

Last updated: 01/08/2026

At Kadris, customer satisfaction matters deeply to us. Every order is prepared with care, and we do our best to offer a pleasant and secure shopping experience. We understand, however, that a product may not fully meet your expectations, which is why we have put in place a clear and transparent return and refund policy.

1. Time limit to exercise your right of return

In accordance with Article L221-18 of the French Consumer Code, the customer has a 14-day right of withdrawal, without having to give reasons or pay penalties. After this period, we can unfortunately no longer accept returns, except by exceptional agreement of our customer service.

To exercise the right of withdrawal, the Customer must notify their decision unambiguously (by e-mail) at contact@kadris-art.com before the 14-day legal period expires.

2. General return conditions

To qualify for a return, the item must be unused, undamaged and not mounted. It must be returned in its original packaging with all accessories and must not have been modified or altered in any way.

Standard catalogue models may be returned within the statutory 14-calendar-day withdrawal period starting on receipt, even when they were manufactured after the order was placed.

Only products made to the customer's specific requirements or clearly personalised are excluded from the right of withdrawal. Defective, damaged or non-compliant products remain covered by the applicable statutory guarantees.

3. Return procedure

To initiate a return, contact us at contact@kadris-art.com stating:

• your order number;
• the item(s) concerned;
• the reason for the return (optional but appreciated).

Our team will then send you the return address and precise instructions. ⚠️ No return should be sent without prior confirmation from our customer service.

Return address: Kadris
136 chemin des alouettes
74380 Cranves-Sales
France

4. Return costs

For a withdrawal involving a standard model, the customer bears the direct return shipping costs. We recommend a tracked and suitably insured service. If a product is defective, damaged or non-compliant, Kadris covers the necessary return and replacement costs.

5. Receipt and inspection of returned items

Upon receipt of your parcel, we will check the condition of the item.

• If all return conditions are met, we will validate the refund.
• If the item is damaged, incomplete or does not comply with our policy, we reserve the right to refuse the return. In that case, the product may be sent back to you at your expense.

6. Refunds

Once your return is validated, you will receive an email confirmation. The refund will be issued via the same payment method used for the purchase (bank card, PayPal, etc.).

• Internal processing time: 3 to 5 business days after receipt and validation of the return.
• Bank processing time: an additional 5 to 10 business days depending on your bank.

👉 In total, the refund may appear on your account within 7 to 15 business days. Where the right of withdrawal is exercised, the initial standard delivery costs are refunded, in accordance with Article L221-24 of the French Consumer Code.

7. Defective or damaged items on delivery

If you receive a damaged item or one with a manufacturing defect, contact us immediately with:

• a photo of the item concerned;
• a photo of the parcel (if damaged);
• your order number.

After validation, we can offer you a full refund, an exchange for a new item (subject to availability), or a credit note for your next order. In this specific case, return and replacement costs are fully covered by Kadris.

8. Orders not received

• First check the delivery tracking sent by email.
• Contact our customer service if the parcel appears stuck or lost.
• If the carrier confirms the loss, we will offer a free reshipment or a full refund.

9. International returns

For customers outside France, return conditions remain identical, but return shipping times may be longer and transport costs higher.

10. Contact

For any request regarding a return, exchange or refund, contact us at:

📩 contact@kadris-art.com

We usually reply within 24 to 48 business hours.