Return & Refund Policy

Last updated: 01/08/2026

At Kadris, customer satisfaction matters deeply to us. Every order is prepared with care, and we do our best to offer a pleasant and secure shopping experience. We understand, however, that a product may not fully meet your expectations, which is why we have put in place a clear and transparent return and refund policy.

1. Time limit to exercise your right of return

In accordance with Article L221-18 of the French Consumer Code, the customer has a 14-day right of withdrawal, without having to give reasons or pay penalties. After this period, we can unfortunately no longer accept returns, except by exceptional agreement of our customer service.

To exercise the right of withdrawal, the Customer must notify their decision unambiguously (by e-mail) at contact@kadris-art.com before the 14-day legal period expires.

2. General return conditions

To qualify for a return, the item must be unused, undamaged and not mounted. It must be returned in its original packaging with all accessories and must not have been modified, washed or altered in any way.

Standard catalogue models may be returned within the statutory 14-calendar-day withdrawal period starting on receipt, even when they were manufactured after the order was placed.

Only products made to the customer's specific requirements or clearly personalised are excluded from the right of withdrawal. Defective, damaged or non-compliant products remain covered by the applicable statutory guarantees.

Where the right of withdrawal applies, the direct cost of returning the product is borne by the customer. The product must be returned complete, undamaged and in its original packaging.

The gift card may be subject to a right of withdrawal within fourteen days of its purchase. Only the unused balance of the card can then be refunded to the person who bought it, and the card is deactivated. Any amount already used to pay for an order follows the conditions applicable to that order. An order paid for with a gift card is refunded to that same card. After the fourteen-day period, the gift card cannot be refunded or exchanged for cash.

The furniture backdrops configured by the customer and the wall displays ordered through the made-to-measure section, cut to the dimensions provided by the customer, are goods made to the consumer’s specifications (Article L221-28, 3° of the French Consumer Code) and are excluded from the right of withdrawal. The made-to-measure graphic study follows the rules specific to services detailed in the Terms of sale.

3. Return procedure

To initiate a return, contact us at contact@kadris-art.com stating:

• your order number;
• the item(s) concerned;
• the reason for the return (optional but appreciated).

Our team will then send you the return address and precise instructions. ⚠️ No return should be sent without prior confirmation from our customer service.

To exercise the right of withdrawal, the Customer must notify their decision unambiguously (by e-mail) at contact@kadris-art.com before the 14-day legal period expires.

Return address: Kadris
888 route de la Caille
74350 Allonzier-la-Caille
France

4. Return costs

• Return shipping costs are borne by the customer.
• We strongly recommend using the shipping service that Kadris will recommend to you, with the label that will be sent to you. Without proof of delivery, we cannot guarantee that your return will be received.

5. Receipt and inspection of returned items

Upon receipt of your parcel, we will check the condition of the item.

• If all return conditions are met, we will validate the refund.
• If the item is damaged, incomplete or does not comply with our policy, we reserve the right to refuse the return. In that case, the product may be sent back to you at your expense.

6. Refunds

Once your return is validated, you will receive an email confirmation. The refund will be issued via the same payment method used for the purchase (bank card, PayPal, etc.).

• Internal processing time: 3 to 5 business days after receipt and validation of the return.
• Bank processing time: an additional 5 to 10 business days depending on your bank.

👉 In total, the refund may appear on your account within 7 to 15 business days. Where the right of withdrawal is exercised, the initial standard delivery costs are refunded, in accordance with Article L221-24 of the French Consumer Code.

7. Defective or damaged items on delivery

If you receive a damaged item or one with a manufacturing defect, contact us immediately with:

• a photo of the item concerned;
• a photo of the parcel (if damaged);
• your order number.

After validation, we can offer you a full refund, an exchange for a new item (subject to availability), or a credit note for your next order. In this specific case, return and replacement costs are fully covered by Kadris.

8. Orders not received

If you have not received your order within the announced time frame:

• First check the delivery tracking sent by email.
• Contact our customer service if the parcel appears stuck or lost.
• If the carrier confirms the loss, we will offer a free reshipment or a full refund.

9. International returns

For customers outside France, return conditions remain identical, but return shipping times may be longer and transport costs higher.

10. Contact

For any request regarding a return, exchange or refund, contact us at:

📩 contact@kadris-art.com

We usually reply within 24 to 48 business hours.